Most companies today face to outsource its IT operations to one or more suppliers. The reasons may be for cost and/or to achieve other goals, such as access to skills or improved service levels. Our experience is that it is not only a question of choosing a supplier and writing contracts. A large part the success is how to manage the process internally within the clients own organizations to achieve anchorage and thus ensure the implementation of the transition to an organization that can handle the new situation. Our methodology is based on a large internal anchoring throughout the whole process. This has proven to be a success when the retained organization will implement the transition and transformation to meet its new role functioning service integrator and professional purchasers.
Our view is that the ”the time of the big contracts” is over, and that the customers of the future will be better served by a selective and multi-sourcing approach. This requires a rapid initial analysis of the client's portfolio of IT services and applications, which results in an optimal sourcing of IT. ISOFT provides methods, tools and support, to categorize and decide on optimal purchasing strategies for an IT portfolio. The method and tools are also provided to support application consolidation.
Part of the solution is often to choose foreign suppliers: offshoring of operations, maintenance and/or development. Our experience is that this can be very successful and that many of the suppliers in India and other countries are very professional. To outsource IT to other countries makes new demands on the customer's remaining staff due to that the geographical and cultural distance becomes longer. The infrastructure and processes for dealing with this has to be adapted to manage the new delivery model. ISOFT have over 20 years of experience in offshoring projects, ever since our first project in 1993.
IT-Outsourcing
Our IT outsourcing services include the process of setting strategy and goals, define the service architecture, the individual service with associated service levels (SLAs), run a procurement process to select a provider and plan and operate, contract and plan and drive transition. Our expertize covers both private sector as well as government organizations.
IT-outsourcingIT-Offshoring
Offshoring has gone from being a choice to reduce cost, to be an alternative to improve quality and access to the expertise. Our more than 20 years of experience in IT Offshoring has given us the knowledge of the driving forces of offshore suppliers and the demands on the customers organization to achieve the expected benefits. This is the basis for our advisory and program management services we offer in this area.
IT-OffshoringApplication Portfolio Management
Our unique tool APC provides effective management of an organizations application portfolio. APC supports active and continuous work with your application portfolio and individual applications. The result is well-founded strategic and tactical decisions, reduced costs and increased reliability of delivery to business. APC support a number of analyzes of an application portfolio. The analyzes it involves is a base for selections of different purchasing strategies, delivery models, potential cost efficiencies and risk management. The tool also provides an integrated management of the organization's service catalogue.
Application Portfolio Management