ISOFT Services AB was founded in 1993 with the business idea to offer offshoring services to Swedish companies. ISOFT was then the Indian consulting firm Satyam Computer Services Ltd’s agent in Sweden. The first offshore project was implemented in 1994, and until 2002 additional projects was carried out for Swedish companies, with successful results. In 2002 ISOFT’s and Satyam roads were separated. Today ISOFT is independent of suppliers. The services that the company now offers are consulting and program management in offshoring, outsourcing and optimization application portfolios.
Today, the major part of ISOFTs assignments are within IT Outsourcing. Our consultants have extensive experience of working in an outsourced environment. This experience is the foundation when we mobilize and operate the procurement of IT services, implementing transition and transformation, as well as when we actively go in and further develop existing outsourcing.
Reference projects
| Client | Situation | Solution | ISOFT’s role |
|---|---|---|---|
| Government agency | Need for procurement of “printing services” after an earlier failed attempt. | Restarting the project, clearer strategies and the development of specifications with a higher quality. |
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| Government agency | Increased development budget by 40% and a consultant share of over 50%. The organization cannot cope with the additional resources with additional consultants. | Procurement and implementation of a service-based “co-sourcing” concept that resulted in a strategic partner that manages large portion of the external delivery. |
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| Large Swedish manufacturing company | An ongoing outsourcing contract with the high cost and low service, and an organization in lack of outsourcing experience. | New contract and service structure as the basis for structured procurement. Change of supplier with drastically reduced costs and increased customer satisfaction. The implementation also resulted in a proven outsourcing process for the future. |
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| Large IT Supplier | An IT supplier is about to bid on a large outsourcing deal where the client, among other things calls for a “service integrator”, both for the suppliers’ future services for the client’s remaining internal IT delivery. | Offering a “service integrator” function to the customer, as well as a commitment to establish this role during the transition. The supplier won the deal and to set up the service integrator during transition. |
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| ERP supplier | As part of a drastic cost reduction, the company had negotiated a “co-sourcing” contract with an offshore supplier. Management’s expectation was that 180 Indian resources could deliver from India within four (4) months. | Bringing in ISOFT for mobilization and establishment of transition project work. After 4 months the offshore capacity equivalent to 180 resources, as well as basic processes established. |
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| Large Swedish telecom company | The company’s entire IT delivery was outsourced to two main suppliers. The contracts partially substandard and about to expire. Management pressure to reduce costs further. | A new contract based on a new service structure, new contracts with clearer requirements, pricing models, consequences and extended competition with more suppliers. The results yielded lower costs and higher quality of services delivered to business. |
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